16 Troubleshoot AI Replies and Learning Reports
Read the message on the page before taking action. AI replies, course access, and reports have different requirements. Check which one applies before clicking again or clearing any records.
Check the Page Status
After sending a message, look at what the page is doing. Is it waiting, generating, or reporting a failure? If generation is still in progress, let it finish. A chapter change, report generation, or data cleanup may also temporarily affect an action. Use the page status to understand what is happening.
When a failure message appears, read it in full. Network connectivity, session state, course access, and credits need different responses. Use the refresh or retry action offered by the page.
For example, resolve a session message before continuing. For restricted content, check accounts and course access. For insufficient credits, check credit guidance. These are different conditions. Follow each message.
AI Reply Failure
When you do need to retry, first check the connection and let other operations finish. Use Retry, if offered, to continue with the original question. If the page specifically asks for a refresh, follow that instruction, then check that you are in the intended course and chapter.
If the reply is already visible but could not be saved or synchronized, use the save or sync action offered by the page to preserve that reply first.
If the problem persists, record the course, chapter, and exact message before contacting support. Clearing website storage or resetting the course affects learning records; keep these records during network troubleshooting.
Report Option Unavailable
Check which report action you are trying to use. Viewing an existing report is different from generating a new one. If none has been generated, View may be unavailable; Generate needs the current chapter's requirements to be met.
The full procedure and requirements are maintained in how to generate a progress report. Use that guide to check the required teaching-mode exchanges, any activity still in progress, and your available credits. Only exchanges in the current chapter’s teaching modes count toward its report. General conversation, General Assistant, and other lessons do not count.
The Learning status panel is also different from a report. Read learning status guidance to decide which feedback you need.
Report Generation Failure
Follow the specific message for credits, connectivity, or an updated course. Select Retry after resolving the issue. If asked to refresh before generating again, refresh and confirm that you are still in the intended chapter.
After a failed generation, keep the conversation. Look for existing reports and records in the browser where they were saved. See learning record management for storage and cleanup effects.
Contact Support
Use Contact and include the course link, chapter, time of the problem, browser and device, the exact message, and the steps you have tried. A screenshot can help when it shows the issue; hide unrelated personal information first.
Include your account email for account issues, or the order ID and payment time for a purchase. Do not send passwords, verification codes, or full payment card details. The aim is to provide enough context to locate the problem.